Learn from every interaction
Learn from your customers: Create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening.
Turn insights into action: Improve service through targeted analysis of contact center operations and business-critical data. Promote optimal behavior with individual games and team competition.
Speed onboarding and adoption: Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning that’s always available.
Enable an agile support model: Optimize staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.