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Field Service - Leaders

Master the service call with Dynamics 365 for Field Service

Learn how Kelly Roofing has improved customer satisfaction while seeing their technician productivity soar.

Revolutionize the customer experience

Keep your customers informed during every interaction of the service lifecycle to increase brand loyalty and advocacy.

Impact topline revenue growth

Transform your field service organization from a reactive to proactive service model to improve customer satisfaction and increase revenue.

Reduce the cost to serve

Use automation, analytics, and intelligence to provide predictive maintenance and to create more productive technicians.

Field Service - Operations

Optimize remote and on-site field service operations with Dynamics 365 for Field Service

Learn how Silver Chain provides an additional safety net to ensure patient care is seamless.

Improve performance

Use targeted analytics for insight into operational field effectiveness. Data-driven decisions help transform field service into a profit center.

Increase technician productivity

Take advantage of technologies like artificial intelligence, IoT, and mixed reality to accurately inform and guide technicians through the service engagement.

Speed onboarding and adoption

Reduce onboarding time with an intuitive, role-driven interface with immersive learning experiences. Built-in intelligence helps your newest technicians be more effective.

Streamline field operations

Improve profitability by optimizing schedules and use remote troubleshooting so a technician is dispatched only when necessary.ly.

Make technicians more effective

Ensure on-time appointments

Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.

Share customer information

Get a 360-degree view of customer preferences and history with personalized step-by-step instructions to reliably track and complete the task at hand.

Boost on-site efficiency

Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.

Create new levels of productivity

Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.

Deliver better outcomes with IoT

Gain insight and intelligence

Harness the power of IoT to detect and diagnose problems before customers become aware of

Automate work order creation

Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.

Transform service with predictive maintenance

Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.


Engage with your customers

Build customer trust

Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.

Create effortless service experiences

Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.

Communicate proactively

Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service


Innovate with a modern and adaptable platform

Adapt quickly

Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.

Unify your service environment

Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences

Invest with confidence

Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacenters to safeguard your data.

Drive innovation

Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.