If you receive payment from a payment method issued outside of the Nigeria, SNL will collect a 4.5% cross-border processing fee and the authorization fee described above, plus tax where applicable. The 4.5% cross-border processing fee is charged only when the transaction is captured. For example, if the customer’s credit card was issued outside of Nigeria, the cross-border fee will be applied to your transaction—e.g., if an N150 cross-border transaction is made on your website, the total transaction fee would be N2,506.75, according to our standard rate.
If you dispute a chargeback claim that is not covered under our Payment Protection Policy, we will assess a fee of N5000.00 plus tax where applicable. Please note the dispute type, which tells you that the chargeback is one of the following:
• Unauthorized transaction chargeback is the result of an unauthorized charge and potentially eligible for the Sunvait Pay Purchase Protection Policy, as described in the Customer Agreement.
• A service chargeback is filed by a customer, which means that you need to note the card type and dispute reason code so that you can determine which types of information to submit if you dispute the claim