Your personal information
How we collect your personal information We may collect personal information directly from you when you: Communicate with us (for example, when you submit an application form to become our customer, or when you contact us for any enquiries, including by calling our customer service) Register or subscribe for a specific Product and/or Service or our publications (for example, newsletters) Usethe Products and/or Services of Fybomide Travel Ltd Participate in any of our surveys Enter into or participate in any competitions, contests, or loyalty programmes run/organized by us Register interest and/or request for information of (through our online portals or other available channels) or subscribe to our Products and/or Services Respond to any marketing materials we send out Commence a business relationship with us (for example, as a service provider/business partner) Visit any of our offices Visit or browse our websites Lodge a complaint with us Provide feedback to us (for example, via our websites or in hard copy) Other than personal information obtained from you directly (as detailed above), we may also obtain your personal information from third parties we deal with or that are connected with you (credit reference agencies or financial institutions), and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted.
How we use your personal information
What if personal information provided by you is incomplete?
Where indicated (for example in registration/application forms), it is obligatory to provide your personal information to us to enable us to process your application for our Products and/or Services. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our Products and/or Services. Your rights to access and correct your personal information We can assist you to access and correct your personal information held by us. Where you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading, or where relevant, not up-to-date, you may make a request to us by contacting the Fybomide Travel Ltd’s Customer Service Centre firstname.lastname@example.org. You should quote your name, address, and phone/account number and provide brief details of the information you want a copy of in any such request. We shall charge a processing fee for searching for and providing you with access to your personal information to cover administration costs. We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your request and the relevant processing fee. Please note that we may have to withhold access to your personal information in certain situations, for example, when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.
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